Guarantees

With a team of interior experts and years of insider knowledge behind every single product chosen for the website, we are positive that you will be thrilled with your purchase. We have worked hard to source everything in the highest quality for the best price possible, but would like to be upfront about our guarantees to make your shopping experience a happy one! 

Here comes the legal bit.

All our products come with a 6-month guarantee against material defect from the date of delivery. 

However, the guarantee does not apply in the circumstances listed below:

Defects arising from:

(a) Fair wear and tear;

(b) Wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

(c) If you fail to operate or use the Products in accordance with the user instructions; 

(d) Any alteration or repair by you or by a third party who is not one of our authorised repairers; or

(e) Any specification provided by you.

This warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. 

Our Hypnos mattresses and beds come with a 10-year guarantee, but you must register in order for your guarantee to be valid. Look out for a leaflet explaining the details of this attached to your mattress.  If you have not received one of these please don’t hesitate to contact us on hello@th2studio.co.uk or 0207 349 1289 and we will be able to advise you on how to proceed.

We are here to help

If you feel your pieces of furniture are going to be tricky to deliver we will ask our friendly delivery team to give you a ring to discuss how they can help further.

Helpful Advice